Refund Policy

At Starsoftech, we are committed to providing high-quality software solutions and excellent customer service. However, we understand that there may be instances where you may need to request a refund. This Refund Policy outlines the circumstances under which refunds will be provided, as well as the process for requesting a refund.

By using our services or purchasing our software products, you agree to the terms and conditions of this Refund Policy.

1. Eligibility for Refunds

Refunds may be requested under the following circumstances:

1.1. Software Not Delivered

  • If we fail to deliver the software or service as promised within the agreed timeframe, you may request a full refund.

1.2. Defective or Malfunctioning Software

  • If you receive software that is defective or fails to work as described in the product documentation or service agreement, you may be eligible for a refund within the first 30 days from the date of purchase. This applies if the issue cannot be resolved through troubleshooting or updates.

1.3. Dissatisfaction with Services

  • If our custom software development or other services do not meet the agreed-upon specifications and we are unable to resolve the issue after multiple attempts, you may be eligible for a refund. Refunds in this case will depend on the scope of work completed and will be evaluated on a case-by-case basis.

1.4. No Refund on Completed Projects

  • Once a project is completed, meaning the final deliverables are handed over to the client and accepted by them, no refund will be issued. Any changes or additions to the original scope will be treated as new work and may incur additional charges.

2. Non-Eligibility for Refunds

Refunds will not be provided in the following cases:

2.1. Change of Mind

  • We do not provide refunds for products or services purchased due to a change of mind or if the customer no longer wishes to proceed with the project after work has started.

2.2. Unauthorised Access

  • If the refund request is due to unauthorized access, misuse, or loss of credentials, the customer is responsible for securing their access to the software or services.

2.3. Third-Party Integrations or Software

  • Refunds are not applicable for issues arising from third-party integrations, software, or services that were not directly provided by Starsoftech.

2.4. Post-Delivery Refunds

  • After the delivery of the final product or service, if you accept the work as complete, no refund will be issued unless there are material defects in the final product that were not part of the original scope.

3. Refund Request Process

To request a refund, you must follow these steps:

3.1. Initiate a Request

  • Contact our customer support team at [Insert Email Address] or [Insert Phone Number]. Provide details of the purchase, the issue you are experiencing, and any supporting evidence (e.g., screenshots, logs, etc.).

3.2. Refund Evaluation

  • Once we receive your request, our team will evaluate the eligibility of the refund based on the circumstances outlined above. This process may take up to [X] business days.

3.3. Communication

  • We will notify you of the status of your refund request within [X] business days after receiving the necessary details. If your request is approved, we will process the refund.

3.4. Refund Method

  • Refunds will be processed using the same method of payment used for the original transaction (e.g., credit card, bank transfer). Refunds may take up to [X] business days to appear in your account, depending on your payment provider’s policies.

4. Partial Refunds

In some cases, if the project or service is partially completed, we may issue a partial refund. The amount will depend on the work completed and the terms of the agreement.

Partial refunds will be calculated based on the following criteria:

  • Percentage of work completed
  • Deliverables handed over
  • Any additional costs incurred by Starsoftech

5. Subscription Services

For subscription-based services (e.g., SaaS products), refunds will be handled as follows:

  • Monthly/Quarterly/Annual Subscriptions: If you cancel your subscription within the first 14 days, you may be eligible for a full refund. After this period, no refund will be provided, but you will have access to the service until the end of the current billing cycle.
  • Automatic Renewals: If you are charged for a renewal, and you did not wish to renew your subscription, please contact us within 7 days of the renewal date to request a refund.

6. Exceptions

We may provide refunds in situations that are not covered by this policy if exceptional circumstances arise. These cases will be evaluated on a case-by-case basis, and any decisions will be at the discretion of Starsoftech management.